“Over my 20 years investigating for the Guardian, I am struck by how long and ever more aggressive expensive lawyers’ letters have become. Government departments have changed over that period too – gone are the days when you could have an honest and open discussion to inform yourself better; it feels as though it’s all chess moves and obfuscation now, which is so damaging to the democratic process.”
‘Nobody ever put hands on me before’: flight attendants on the air rage epidemic